"Thanks for all your help this year. You have been fantastic. Working with you has certainly made this year much more enjoyable and productive. The service that everyone at Maxus provides has always been great."
Sally Dawson, Library Services Coordinator, South Australian Parliamentary Library
Maxus Australia's Software Support Service is designed to assist users with any of the software products we have supplied. Our expert support staff respond as quickly as possible to your queries using whatever means best suits your needs: telephone, fax, email. The Service provides you with immediate “hot line” telephone or
assistance, during normal office hours (Melbourne/Sydney time), with any problems you may encounter.
- Short support calls are handled free of charge.
- Inmagic users with software on a current maintenance agreement receive free support for a set number of support "incidents" (problems that cannot be solved within approximately 10 minutes) within the 12 months of their maintenance subscription.
- Alternatively, help is available on a charge-per-call basis
See the Support Charter for more details