Maxus Australia: Services

Maxus has a long history of providing responsive, expert training and technical services. Our staff have many years' experience with Inmagic software and are well known for their skills in training and in delivering support, database conversion and customisation. Click here to read what our clients say about us!

Take advantage of our expertise and our acknowledged ability to listen and communicate before delivering your solution: engage us to implement a cost-effective result based on one or more of the services described below.

"Many many thanks for your patience and understanding [...] you've succeeded in transforming my rough ideas into a perfectly working model. It's like going from an old bomb to the latest Porsche"

Dianne Miers, Librarian,
Port of Brisbane Corporation,
following some WebPublisher PRO screen enhancements

Maxus can help you install the software, provide initial consultation services, then design and set up an application to your specifications. We can also provide assistance with future modifications to an installation — for example, changes to an existing textbase structure or additional report forms.

Click here to read about some expert consulting services – including database customisations and designs – that we have recently delivered to our clients.

The kind of consulting work we can do for you can be something as quick as a small change to a TextWorks screen or something as large as the design of a complex web-based interface.

Click here for details of an interesting web application that we designed to enable one of our clients to take part in a multi-organisational federated search engine.

If you already have information stored on another computer system, or perhaps even in word processing files, it is almost always possible to convert it to the Inmagic format. We can advise on the feasibility of conversion and the best way to proceed. Both off-the-shelf and custom programs are available for data conversion. We can supply you with a suitable program to enable you to convert your own data, or we can convert your data for you.

Maxus Australia offers a World Wide Web hosting service for those who wish to mount their databases on the internet. For more information on this service and for live links to a selection of the databases that we currently host, please click here.

"Thanks for all your help this year. You have been fantastic. Working with you has certainly made this year much more enjoyable and productive. The service that everyone at Maxus provides has always been great."

Sally Dawson, Library Services Coordinator, South Australian Parliamentary Library

Maxus Australia's Software Support Service is designed to assist users with any of the software products we have supplied. Our expert support staff respond as quickly as possible to your queries using whatever means best suits your needs: telephone, fax, email, even files on diskette if required. The Service provides you with immediate “hot line” telephone assistance, during normal office hours (Melbourne/Sydney time), with any problems you may encounter.

When you purchase new Inmagic software you always receive the most current release. You are also automatically enrolled in the Inmagic Maintenance Programme, which ensures that you will continue to receive updates to your software as they are issued by Inmagic, Inc. during the following 12 months.

At the end of the first 12 months, you can renew your Maintenance. Existing Inmagic software users with older versions can also take out a Maintenance Agreement.

Your Maintenance Agreement does not just guarantee that your Inmagic software remains up to date, it also provides you with access to the Maxus Software Support Service. When you take out maintenance, you receive a specific number of support incidents based on the details of the product that you own.

Maxus Australia has been providing training to Inmagic software users for many years. We are renowned for our depth of knowledge and our professional, friendly approach. We can offer introductory or more advanced training in TextWorks and WebPublisher PRO. We also provide training in Genie workflows as well as in the more complex aspects of Genie customisation.

Our customers have a variety of needs so we offer a number of training options. We hold regular training courses at central locations and we also offer customised training. Customised training is now the option that most people choose – customised training can be held at your premises or at our own offices, it can cover whichever specific topics interest you and at the level of detail that is best suited to your needs and abilities.

For more details on training courses or customised training, please have a look at our Training page.

Maxus Australia has been holding a series of technical workshops in various cities since early 2004. The workshop series has continued in 2007 and we look forward to presenting more workshops in 2008! Our workshops cover a variety of useful technical topics, such as "Creating and designing a Textbase", "Calculations in Forms" and "Using scripts in Textworks". Click here for more details on our workshop series.