Inmagic Software Maintenance Programme

When you purchase new Inmagic^® software you always receive the most current release. You are also automatically enrolled in the Inmagic Maintenance Programme, which ensures that you will continue to receive updates to your software as they are issued by Inmagic, Inc. during the following 12 months.

Maintenance releases are delivered electronically to everyone who has a Maintenance Agreement, so that you can take advantage of new features as soon as they have been developed and tested by Inmagic's software development team.

Your subscription is renewable annually, making it easy to budget for the cost and remain absolutely up to date. Maxus will send out a renewal invoice with a reminder before the end of your subscription period. To make life easy for you, if you currently own Inmagic products and buy any additional products, you may choose to synchronise all your Inmagic maintenance contracts to end on a single date.

The products in the Maintenance Programme include:

• Windows products (DB/TextWorks and CS/TextWorks)
• Web products (CS/WebPublisher PRO and DB/Text Web Publisher PRO)
• Inmagic Genie
• Inmagic Presto

Your Maintenance Agreement does not just guarantee that your Inmagic software remains up to date, it also provides you with the security of the renowned Maxus support service. When you take out maintenance, you receive a specific number of support incidents based on the product and number of nodes that you own. For example:

• A DB/TextWorks single-node user will receive two incidents
• A DB/TextWorks five-node user or a CS/TextWorks user will receive five incidents
• WebPublisher PRO or Genie customers will receive nine incidents

 Click here to read more about the support services available from Maxus.

Existing Inmagic software users with older versions can also take out a Maintenance Agreement. Pricing and details are available from Maxus.

You may choose to exclude a product from maintenance, but should note that interdependencies do exist between certain products. Therefore, your DB/TextWorks and Content Server licences must be on maintenance before you can purchase a Maintenance Agreement on any other product.